In this article we will guide you through on how to create a ticket for your any query or support. We are assuming that you are already logged into the Client area.
- On the Client Area, in the menu section at top of the page, you will see the Open Ticket button.
- Once you click on Open Ticket button, you will be forwarded to the Submit Ticket area, where you can create and send tickets to the department of your choice.
- Once you click on any department, the ticket will open with your information filled in. Enter a subject in the subject line and then enter your ticket details in the message box. You can select the department and the service related in the same page. Once you hit the Submit button, you have now successfully submitted a support ticket and a copy of this will be emailed to you.
In order to manage an already submitted ticket, just click on the Tickets button under the Support section. You will see the list of tickets that you have submitted along with their status. If you want to add more to the ticket then click on the Subject of the ticket to open it and you can scroll down and add more details.
Thank You,
Regards, DashRDP Team
